Michael's Customer Reviews, Shipping & Return Policies, Payments Accepted
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Michael's Customer Reviews, Shipping & Return Policies, Payments Accepted

Michael's: Products & Services

Michael's is an arts and craft retail chain that sells materials and tools for a variety of crafts. Michael's sells supplies for the following categories of arts and crafts and themes:

  • Visuals Arts (Painting, Drawing, Sketching, et cetera)
  • Baking
  • Beading
  • Tailoring
  • Photography
  • Knitting/Crochet
  • Frames
  • Wedding

They also offer classes to teach various crafts, such as knitting, baking and seasonal decoration, as well as services like custom framing for photographs and paintings. Custom framing includes the selection of the frame style, and usage of archival mats and UV-blocking glass to preserve prints and photos.

Michael's: Company Background

Michael's was first opened in 1976 by Michael J. Dupey in Dallas, Texas. The company has since grown to over 1200 locations across forty nine of the United States and Canada; these locations include roughly 100 Aaron Brothers stores located across the western United States. The company is based out of Irving, Texas, and can be reached at 1-800-MICHAELS (1-800-642-4235).

Michael's: Customer Feedback & Reviews

Michael's customer feedback varies across the Internet, but tends to be somewhat positive on average. Negative reviews of the store are generally complaints about bad experiences with store associates and not stocking what a customer was looking for. Some excerpts of reviews are included below:

  • "I picked up the picture today and it was AMAZING. His associate told me that he was very proud of how it turned out and well he should be. It looked like a labor of love." -Sally, Calgary, AB.
  • "I asked about alphabet stickers and two clerks did not know where they were. This is fall and I asked if they had card stock in fall colors. They said no. Then I asked for glue sticks and one of the clerks pointed toward the side of the store but did not help me find them." - Ellen, Fairfax, VA.
Michael's: Business Credibility & Trustworthiness

Michael's is not currently accredited by the Better Business Bureau, but would have a B rating if it were. This is due to the fact that the company, although having been open for a long time and having few complaints over the last three year period, has not responded to three consumer complaints filed through the BBB, and another four complaints that were responded to, but never resolved. Also, as of April 2015, the Department of Justice and the Consumer Product Safety Commission, have filed suit against Michaels regarding glass vases that had a high incidence of breaking that the store did not report.

Michael's: Website Popularity & Google Ranking

Michael's has the following Internet rankings:

  • Alexa.com shows Michaels has a traffic ranking of #680 in the United States, and #2,889 globally with 10,210 sites linking in. They average 4.6 page views per visitor, and 87.6% of these visitors are from the United States. 
  • Similarweb.com shows that Michaels has a traffing rating of $605 in the United States and #2,306 globally. 36.72% of their traffic comes directly from the website, while 47.84% come from Internet searches. 
  • Their Google page rank is 7 out of 10.
Michael's: Social Media Presence

Michael's has the following social media accounts:

  • Michael's is on Twitter, with 164k followers and 26.1k sent tweets since August 2010. They average 3-4 tweets per day.
  • They are also on Facebook, with the page garnering 2.2 million likes and 411k page visists. This page mainly focuses on photos and articles relating to seasonal crafts and ideas.
  • Michael's has its own blog, called The Glue String, with articles covering topics like Crafts, Lifestyle, Decor and Trends.
  • They are also on Google+ and Instragram.
Michael's: Website Security & Safety

Michael's uses the following safety measures to ensure safe transactions during checkout:

  • Michael's uses the https secure connection during checkout.
  • The site has a valid Entrust SSL badge displayed during checkout.
  • The Google Safe Browsing Tool reports that Michael's is not dangerous, with no malicious content found on their site.
Michael's: Pricing & Packages

Michael's prices, on average, are competitve with other businesses. Individual products will vary in terms of with Michael's is more or less expensive, but, in general, they tend to be in the middle of the pack in terms of pricing. The following list is an example of where Michael's falls on certain items.

Michael's:

  • Red Heart Soft Yarn: $3.49
  • Elmer's Washable School Glue: $1.99
  • OttLite 2-In-1 LED Floor & Table Light: $139.99

Jo-Ann:

  • Red Heart Soft Yarn: $4.67
  • Elmer's Washable School Glue: $1.99
  • OttLite 2-In-1 LED Floor & Table Light: $149.99

Walmart:

  • Red Heart Soft Yarn: $3.07
  • Elmer's Washable School Glue: $2.00
Michael's: Shipping Rates & Policies

Michael's offers shipping to anywhere in the United States. The shipping rates are based off of how expensive the item(s) being purchased are, and how fast the item(s) need to be shipped. Michael's currently offers Standard Ground, Second Day and Overnight shipping. The company also allows for Ship to Store, where a customer can play less shipping, and pick up the order at a nearby store when it arrive.

Custom framing is only done in-store, and is generally a 14 day process for proper mounting and setting of the piece being framed. The store offers an expedited seven day service for an additional charge, and, if one uses a premade frame and less-protective mounting and glass materials, the process can take as little as one day.

Michael's: Payment Methods Accepted

Michael's accepts the following credit cards both in store and online:

  • Visa
  • MasterCard
  • American Express
  • Discover

For online purchases, Michael's also accepts gift cards and PayPal accounts. Coupons offered by the store can be used both in-store, as well as online if the coupon comes with an online promotion code.

Michael's: Returns, Refunds & Exchange Policy

Michael's offers a 180 day return policy for all purchases, both in-store and online, as long as the customer has the receipt and the item(s) are unused and still in their original packaging. The customer first calls customer service, and, once all information is verified, sends out the item(s) using the shipping label given at the end of the call via email. Returns without a receipt must be done in store, and a valid photo ID must be given. Refunds that are given do return the tax value of the item(s), but not the shipping costs.  

Michael's: Product images & screenshots
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